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Workshops program

Tuesday, May. 29, 09:00–18:00

David.Martin@xrce.xerox.com

• Workshop 1: Do We Really Need to Share to Cooperate?
• Workshop 2: Large-Scale Idea Management and Deliberation Systems
• Workshop 3: Fostering Social Interactions in the Ageing Society: Designing for Inter/Generational Communities
• Workshop 4: Gamification of Production Environments
• Workshop 5: Mobile CSCW: Towards mobile, flexible and ubiquitous cooperation processes

W1: Do We Really Need to Share to Cooperate?

• Alain Giboin (INRIA Sophia Antipolis-Mediterranee, France)
• Pascal Salembier (Universite de Technologie de Troyes, France)
• Carla Simone (Universita Milano Bicocca, Italy)
• Cyril Bossard (UFR STAPS de Brest, France)

Theme of the workshop It is often taken for granted that for cooperation to succeed, cooperating part-ners need to share, e.g., some common knowledge about the situation in which they are involved. As a result, cooperative systems are often claimed to support this sharing (cf. Boujut et al., 2010). However the “Sharing for cooperating” as-sumption is the subject of controversies: Various research communities disagree on what is necessary to share (e.g., symbolic and/or subsymbolic representations; simple reactive mechanisms of coordination; …) and how much it is necessary to share (e.g., the maximum or minimum). This disagreement is illustrated for exam-ple in the controversy between the psycholinguists H.H. Clark and D.J. Barr (and their collaborators), a controversy summarized by Barr (2004) in a deliberately provocative manner: “Is common knowledge necessary?” Controversies of this kind also exist in the Cooperative Work / Cooperative Systems community (see, e.g., Koschmann & LeBaron, 2003; Nova, Sangin & Dillenbourg, 2010). Because these controversies reflect diversity in approaches, models, methods, or work situations considered, it seems to us interesting and useful to clarify and to make explicit the approaches, models, and so on, underlying the positions about sharing. In our opinion, there should be a tight articulation between theoretical state-ments and design stance. The appropriateness of models and methods is thus cru-cial for informing and determining the design properly. For example: an incorrect model of users’ sharing practices can lead to design a system that will not support such practices; an inappropriate method for studying situations can lead to not identify practices that would need to be supported. Helping cooperative systems’ analysts, designers and evaluators navigate in the variety of existing views (en-compassing approaches, models, methods, and situations) could help them make appropriate design decisions. Given these two reasons for undertaking the work of clarification and explicita-tion, the workshop thus addresses two levels of questions:
Level 1: Questions about the 'Sharing for cooperating' issue (Do we really need to share to cooperate?), e.g.:
• Why sharing? What are the motivations for sharing (or not shar-ing): enabling a better orchestrated, less conversation heavy, smoother cooperation? avoiding or solving conflicts or ambigui-ties? aligning representations between actors involved in joint activities?...
• What is to be shared: knowledge, practices, culture, emotions...?
• What do we really share?
• To what extent do we need to share? To what extent are we pre-pared to share? Is the amount of sharing directly related to coop-eration effectiveness? How is offset the lack of sharing?
• How can we share? By means of which actions? By means of which tools? By means of which practices?
• With whom do we need to share? Or with whom can we share?
• What are the situations/conditions which facilitate sharing?
• Which sharing functionalities or sharing spaces can be imple-mented? Or which sharing functionalities or spaces have been demonstrated effective?
Level 2:(meta-level): Questions about the connections between the differ-ent views of 'Sharing for cooperating', e.g.:
• Which views do co-exist: Common Ground, Common Frame of Reference, Shared/Team awareness, Mutual Intelligibility, Mu-tual Understanding, Shared Context, Alignment, Joint Action, Shared Representations, Coordination Mechanisms...?
• How to navigate in the different views? How to map these views? How to select a view given the kind of work situation to be supported by the cooperative system?
• How to articulate and contrast the views: Where the differences are: in the problem setting, the naming of the shared entity (common ground, common frame of reference, shared context, shared awareness, etc.) and of the sharing process (grounding, aligning, harmonizing, coordinating, articulating, etc.), the models, the methods, the situations studied? How to explain these differences?
• Are the views reconcilable? If so, how? If not, why?

Workshop website: CfP-Workshop 1-Necessary-Sharing.pdf

W2: Large Scale Idea Management and Deliberation Systems

• Gregorio Convertino and Antonietta Grasso (Xerox Research Centre Europe, France)
• Mark Klein (MIT, Center for Collective Intelligence, USA )
• Simon Buckingham Shum (Open University, UK )
• Piero Fraternali (Polytechnic of Milan, Italy )
• Rob Hoehn (Co-founder and CEO of IdeaScale, USA)
• Paloma Diaz (University Carlos III, Spain)
• Lu Xiao (University of Western Ontario, Canada)
• Federico Cabitza (University of Milano-Bicocca, Italy)
• Claudio Bartolini (HP Labs, USA)
• Manas Hardas (Spigit, USA)
• Stefano Butti (CEO of WebRatio, Italy)
• Maja Vukovic (IBM Research, USA)

Social and Collaborative Computing tools have advanced enormously over the past decade, making it possible for large numbers of people to link into networks, distribute and take on outsourced tasks, and create/share knowledge. Now the field faces a new challenge: developing tools that allow such crowds to deliberate together i.e. to generate and evaluate ideas, select the best proposals, and turn these into implemented services, facilities, or products. Business and civic organizations are seeking new technologies and services for including their constituencies in their ideation and deliberation processes, while their constituencies increasingly expect such opportunities. To address this need, the workshop brings together leading researchers, designers, and engineers who are working on large-scale ideation and deliberation systems. The goal is to enable a productive multi-disciplinary discussion, form a community, and articulate the research agenda that will guide the design of these systems for crowds deliberating in business or civic settings.

W3: Fostering Social Interactions in the Ageing Society: Designing for Inter/Generational Communities

•Steffen Budweg, University Duisburg-Essen, Germany
•Myriam Lewkowicz, Troyes University of Technology
•Claudia Mueller, University of Siegen, Germany

Ageing societies call for innovative and sustainable concepts to enable elderly adults to manage their everyday life in a highly self-determined and independent way. Research from different fields, such as CSCW, HCI, and AAL (Ambient Assisted Living), has recognized the big challenges for this field, especially in the domain of medical and care oriented support systems. Thus, a lot of innovative products have emerged that aim to support or improve health-related problems in an ageing society. However, what has been somewhat neglected so far, is what we would call the 'social side' of health and well-being - and with this a perspective on the socio-technical embedding of assistive and communication technologies. That's why this workshop takes on a community-oriented perspective to designing ICT for elderly adults. This workshop will be a follow-up activity on two previous workshops at ECSCW 2009 and ECSCW 2011. The workshop is aimed at researchers involved in previous workshops, but also other researchers interested in socio-technical ICT design for the elderly. The previous workshops focused on fostering social interaction and on reconsidering common research methodologies, technological solutions and research paradigms. A first roadmap for future ICT research on fostering social interactions for an ageing society has been started. The aim of the following COOP'12 workshop is to continue with a focus on designing for inter/generational communities.

Workshop web page: http://fosible.eu/coop2012-workshop/

W4: Gamification of Production Environments

•Stefania Castellani and Tommaso Colombino, Xerox Research Centre Europe (XRCE)
•Jean-Charles Marty, LIRIS, CNRS
•Thibault Carron, LIP6, CNRS
•Sebastien George, INSA Lyon, LIRIS, CNRS

Work environments with a focus on repetitive productive tasks can be stressful for employers and employees alike and suffer from high attrition rates and lack of motivation. An emerging trend for increasing the motivation of people in the workplace is the introduction of game elements in training activities ("Serious Games") or their integration in the environment supporting the work tasks ("Gamification"). Much remains to be done to understand the effectiveness in a work environment of game elements which have been for the most part limited to training and education applications.

This workshop will gather knowledge about the introduction of game elements in a variety of collective learning and work contexts, such as a university course, call centre activity, etc. A possible outcome of the workshop could be an attempt to list commonalities among those contexts/experiences that could inform the design of a generic methodology for the gamification of workplaces

Workshop web page: http://www.xrce.xerox.com/Research-Development/Services-Innovation-Laboratory/Work-Practice-Technology/COOP-2012-workshop

W5: Mobile CSCW: Towards mobile, flexible and ubiquitous cooperation processes

• Michael Prilla (University of Bochum, Germany)
• Carsten Ritterskamp (adesso AG, Germany)

The prevalence and maturity of today's mobile technologies allow for a mobilization of cooperative work on a large scale. While there is a plethora of technologies offering mobile cooperation support in the field, there still is a need for a methodological reflection on the mobilization of cooperative processes: ultimately, the field of CSCW needs to develop a framework for the analysis and design of mobile cooperation. The full day workshop on Mobile CSCW contributes to this goal by addressing three pivotal questions from a joint perspective of research and practice: When and how can processes of cooperation be mobilized adequately, which opportunities and barriers arise and how does cooperation change through mobile access to cooperation support? Aiming at knowledge exchange and co-production, the workshop invites both researchers and practitioners and incorporates presentations of participants' work and interactive sessions.

Workshop web page: http://www.imtm-iaw.rub.de/mobilecscw/